Call centers with a postponed callback offer
نویسندگان
چکیده
منابع مشابه
Call centers with a postponed callback offer
We study a call center model with a postponed callback option. A customer at the head of the queuewhose elapsedwaiting time achieves a given threshold receives a voice message mentioning the option to be called back later. This callback option differs from the traditional ones found in the literature where the callback offer is given at customer’s arrival.We approximate this system by a two-dim...
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ژورنال
عنوان ژورنال: OR Spectrum
سال: 2017
ISSN: 0171-6468,1436-6304
DOI: 10.1007/s00291-017-0487-x